Effective Date: 26 January 2026
Website: https://campinglight.shop/
Business Name: campinglight.shop
At campinglight.shop, customer satisfaction is important to us. This Refunds and Returns Policy explains the conditions, process, and timelines for returns, refunds, and replacements for products purchased from our website. By placing an order on our website, you agree to the terms outlined in this policy.
campinglight.shop sells camping lanterns through a dropshipping model. This means products are shipped directly from third-party suppliers, including suppliers based on Alibaba. As a result, return and refund processes may differ from traditional retail stores, and some resolutions may require coordination with the supplier.
Eligibility for Returns
You may request a return or refund if one of the following conditions applies:
• The product is damaged upon arrival
• The product is defective or not functioning as intended
• The wrong item was delivered
• The product is significantly different from the description
Return requests must be submitted within 7 days of receiving the product. Requests made after this period may not be eligible for a refund or replacement.
Non-Returnable Items
Returns will not be accepted for the following reasons:
• Change of mind or personal preference
• Minor differences in color, size, or appearance that do not affect functionality
• Damage caused by misuse, improper handling, or normal wear and tear
• Items that have been used, altered, or tampered with
• Products returned without prior approval
Because products are shipped directly from suppliers, we do not accept returns for buyer remorse or incorrect expectations unless required by law.
How to Initiate a Return
To request a return, refund, or replacement, please contact us at contact@campinglight.shop within 7 days of delivery. Your email must include your order number, a clear description of the issue, and photos or videos showing the problem. This information is required so we can verify the issue and coordinate with the supplier.
Once your request is reviewed, we will inform you of the next steps. In some cases, you may be asked to return the item to a supplier address, while in other cases a return may not be required and a replacement or refund may be issued directly.
Return Shipping Costs
If a return is approved due to a damaged, defective, or incorrect product, return shipping costs may be covered by the supplier or resolved through a refund or replacement without requiring a return.
If a return is approved for any other reason, the customer may be responsible for return shipping costs. Shipping fees are non-refundable.
Refund Process
Once a refund is approved, it will be processed to the original payment method used at checkout. Refund processing times may vary depending on the payment provider and may take 5 to 14 business days to reflect in your account.
Refunds may be issued as a full refund, partial refund, or store credit depending on the nature of the issue and supplier resolution.
Replacement Policy
If a product is found to be defective or damaged, we may offer a replacement instead of a refund. Replacement items are shipped directly from the supplier and may have delivery times similar to the original order.
Order Cancellations
Orders can only be canceled if they have not yet been processed or shipped by the supplier. Once an order has been shipped, cancellation is no longer possible, and the return policy will apply.
Shipping Delays
As a dropshipping business, shipping times are estimates and may vary due to supplier processing, customs clearance, or courier delays. Delays caused by logistics providers, customs authorities, or force majeure events are not eligible for refunds.
Customs, Duties, and Seizures
International orders may be subject to customs inspections, duties, or taxes. campinglight.shop is not responsible for customs delays, fees, or seized shipments due to local regulations. Refunds will not be issued for products rejected or held by customs authorities.
California Proposition 65 Consumer Warning
WARNING: The wire and metal parts of this product can expose you to lead, a chemical which is known to the State of California to cause cancer and birth defects or other reproductive harm. This warning is provided in compliance with California Proposition 65 requirements. For more information, please visit www.p65Warnings.ca.gov. By purchasing this product, you acknowledge this warning.
Supplier-Related Issues
Because products are sourced directly from third-party suppliers, certain issues such as manufacturing defects, stock availability, or packaging differences originate from the supplier. We act as an intermediary and will make reasonable efforts to assist customers by coordinating with the supplier, but we do not manufacture the products ourselves.
Contact Information
If you have any questions about this Refunds and Returns Policy or need assistance with a return request, please contact us at contact@campinglight.shop. Our registered address is No: 4/55, Pillaiyar Kovil Street, Kanaranipuduchery Post, Arungal Village, Chengalpattu District, Tamil Nadu, India – 603202.
Changes to This Policy
We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. Continued use of the website constitutes acceptance of the updated policy.